Source to Pay and Hire to Retire Process Enablement Team Manager
OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.
GBS Center Network delivers services to all our worldwide business functions and legal entities out of 3 locations around the globe. We are a passionate global team that understands business needs and are experts in delivering complex business services. Our strong, service-oriented mindset helps us build strong relationships with our stakeholders. Now we are launching our new GBS Center in Wroclaw, Poland to further expand GBS global footprint and support the growth of our company.
THE POSITION
Joining our company, you will get the chance to lead a new team in the GBS Center Wroclaw organization, which will work on the different tasks from Demand to Deploy and Validation Management in the areas of Source to Pay and Hire to Retire. You are working in a globally operating team that designs, builds and continuously improves Boehringer Ingelheim’s global Processes, using agile principles, methods and tools on a daily basis.
You will manage a team that is responsible for performing tasks related to Demand Analyses, Solution Design, System Live Cycle documentation, Testing and update of Training Material, as well as Validation Management activities related to changes, projects and periodic reviews.
Tasks & responsibilities
• As Head of S2P & H2R Process Enablement Team Manager you assume the overall responsibility and management of the still building team.
• Based on your previous experience in Enabling Processes, you understand the value your team brings to the organization, and are able to organize and prioritize activities accordingly
• Based on strong communication skills, you manage stakeholder interactions successfully with different teams in the organization
• You are responsible for ensuring the delivery of the service against Key Performance Indicators (KPIs) / Service Level Agreements (SLAs), strive for continuous improvement
• You are familiar with Agile methods and tools, managing and developing a team using agile elements
• You deliver other administrative and adhoc tasks (i.e performance evaluation, team development objectives, escalation handling, etc.)
Requirements
You should have an expert knowledge of SAP processes and process design linked to ERP processes as well as a good knowledge od Service Now environment. You know how to apply your negotiation skills to conflicts resolution in deployment or improvement projects.
Additionally, we are looking for:
• Master´s degree; preferably in Business Administration, Industrial Engineering, IT or similar
• Minimum of 5 years of relevant professional experience
• Good experience leading a cross-functional team or project covering multiple topics in different areas.
• Project Management experience
• Experience in Computer Systems Validation (CSV) and knowledge of GxP regulations within the Pharmaceutical Industry is a plus.
• Experience with agile methodologies is a plus.
• Agile, accountable, and entrepreneurial mindset with a dedicated solution- and result orientation
• Experience with agile methods (e.g. SCRUM, Kanban) and tools (e.g. JIRA) would be an advantage
• Dedicated team player with strong communication skills, and a structured way of working