Source to Pay Direct Team Manager with German
THE POSITION
Looking for a leadership role where you not only are managing an experienced team - but can shape it from day 1? Help us expand our First Level Support function in our new GBS Center Wroclaw and form a team responsible for S2P Support for Germany.
Tasks & responsibilities
- As Manager Source to Pay Direct Team Manager you directly lead the team of up to 15 Specialists
- You manage the team to provide all of services in the area of First Level Support and deliver the services in line with agreed service level agreements, quality, and time
- You ensure and manage smooth transition of Germany into GBSC, service delivery and harmonization of processes over all-sub-teams
- You prepare the team and end-user for the Go-live
- You ensure the stabilization of the processes after deployment and support change management after Go-live
- You drive continuous improvement and harmonization of processes in the GBSC countries in service
- You identify and validate local business needs and foster identification of innovation
- You participate in cross-functional/ worldwide projects
- You Support the Service Country for external/ internal audits
About our future employee:
You should have around 2 -3 years of professional experience in people leadership in S2P area and speak fluent English and German.
Additionally, we are looking for:
- Master's degree preferably in Finance/Business Administration field or related areas
- Excellent understanding/knowledge of end-to-end S2P processes with focus on End Users support
- Excellent communication skills
- High customer service orientation and open mindset
- Excellent analytical skills, strategic mind-set and capable of prioritizing
- Ability to deliver results in a fast-paced environment
- Experience in Service Now system
- Excellent Microsoft Office skills