Order Management Team Manager

The position

Are you looking for a leadership role where you can shape and elevate Order Management services across markets while developing high-performing teams?

Join our Forecast to Cash Leadership Team in GBS Wrocław as Order Management Team Manager, driving operational excellence, standardization, and innovation across global order-to-cash processes while fostering a strong culture of development and continuous improvement.

Tasks & Responsibilities

As an Order Management Team Manager, you are responsible for:

• Ensuring high-quality and compliant delivery of Order Management services across multiple markets.
• Leading and developing a team with a strong focus on customer experience, operational excellence, and people growth.
• Managing end-to-end Order Management processes, including sales order, billing, and issue resolution activities.
• Ensuring compliance with internal controls, audit requirements, and company policies.
• Coordinating daily operations as well as month-end and year-end activities within the Order Management scope.
• Managing workload, priorities, and escalations while driving resolution of complex operational issues.
• Supporting system deployments and process transitions.
• Acting as a key contact for Customer Service, Finance, Supply Chain, IT, and other internal and external stakeholders.
• Driving process standardization, automation, and performance improvement initiatives.
• Monitoring KPIs and service levels to ensure operational excellence and customer satisfaction.

About our future employee

You should speak English at a minimum C1 level and have at least 5 years of professional experience in Order Management, Order-to-Cash (O2C), Customer Service Operations, or a Shared Services environment.

Additionally, we are looking for:

• A Bachelor's or Master’s degree in Business Administration, Supply Chain, Finance, or a related field.
• Previous experience in team leadership, coaching, mentoring, or project management would be considered an advantage.
• Strong expertise in end-to-end Order to Cash or related processes and customer-facing operations.
• Practical experience working with ERP systems, preferably SAP S/4HANA.
• Strong analytical and problem-solving skills with a solution-oriented mindset.
• Excellent stakeholder management, communication, and collaboration skills.
• Customer-centric approach combined with accountability and ownership.
• Experience in process improvement, standardization, automation, or transformation initiatives.
• High quality awareness, resilience, and ability to adapt to changing priorities.
• Ability to work effectively in a diverse international environment and lead through change.