Master Data Management Process Enablement Team Manager
The position
Joining our company, you will get the chance to lead a growing MDM team in the GBS Center Wroclaw organization, providing services towards our master data solutions. Our solutions aim to establish a single source of truth, serving as the global data foundation for Boehringer Ingelheim.
You will lead a team of test administrators and process specialists. Your team supports the lifecycle of our master data solutions, including maintenance and enhancements. Your team is responsible for the operational testing, documentation, training materials and release notes while constantly striving for improvement within an agile environment.
In close collaboration with the product owners, your team will ensure that our solutions are implemented and delivered correctly.
Tasks & responsibilities
As an MDM Process Enablement Team Manager, you are responsible for:
- Ensuring that your team effectively provides operational testing, documentation, training materials and release notes services, while enhancing these services or identifying obstacles as necessary.
- Elevating us to the next level by leading the team's development towards test engineering and automation.
- Ensuring the delivery of best-in-class services across delivery areas.
- Based on strong communication skills, you are managing stakeholder interactions successfully with different teams in the organization.
- Confirming that all services provided adhere to the high standards of the pharmaceutical industry and comply with GxP regulations.
- Assessing your team's performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) as part of our continuous improvement efforts.
- Serving as the primary touchpoint for your team members, fostering their personal development and growth.
- Acting as the go-to person when it comes to handling issues related to your team's services.
About our future employee
You are experienced in SAP/ERP processes and process design linked to ERP processes. You combine experience in Master Data Management, Testing Solutions, and service delivery, preferably within the pharmaceutical industry.
Additionally, we are looking for:
- Master’s degree in business administration, computer science, or a related field, or have professional experience with equivalent training in testing, leading delivery services, or data management.
- Minimum 5 years of relevant professional experience.
- Proven experience in leading teams or projects is required (min. 2 years). Additional experience in an agile environment is considered a plus.
- Demonstrate the ability to lead a self-managed team effectively, with a strong focus on intercultural awareness and a systematic approach to prioritize high-quality outcomes.
- Familiarity with at least one area: SAP MDG, HP ALM, SAP Solution Manager, or test automation tools (e.g., Tosca) is required.
- Understanding of regulatory requirements (GxP) in the pharmaceutical industry is appreciated.
- Experience in master data, particularly within the pharmaceutical industry, is advantageous.
- Willingness to occasionally travel to our headquarters in Ingelheim.
- Proficiency in English is required (min. C1 level).