Learning Services Specialist with German (Austrian market)
THE POSITION
Are you ready to take your administrative expertise to the next level while creating exceptional customer experiences and driving innovative processes forward? If you thrive in a digital-first world, excel in communication, and are passionate about continuous improvement, then HR Learning Services is the perfect place for you to shine! Join us and be part of a team where your ideas and skills can make a real impact.
Tasks & responsibilities
- As Learning Services Specialist, you are responsible for the administrative end-to-end processing and professional support in the area of HR Learning Services, taking into account the legal, operational agreements and other applicable arrangements.
- You are independently processing the recurring learning services portfolio from training management, vendor management and promotions to rollouts while continuously focusing on potential areas of improvement and customer experience excellence.
- Depending on your professional experience, you will be supporting the HR Learning Services transitions and ramp-up activities while ensuring high-quality service provision, operational readiness and compliance for Austrian CoE from day one.
- With your strong communication skills together with your social and technical competencies also in matters with high complexity, you are ensuring an excellent customer experience when advising customers and working with stakeholders or other internal or external business partners.
- You are familiar with working in projects and being measured against Key Performance Indicators (KPIs) / Service Level Agreements (SLAs) to strive for continuous improvement measures.
About our future employee
You should be fluent in German (C1) and English (B2) and have at least 2 years of professional experience, preferably in the HR services area (Learning Operations/Events management would be an additional advantage).
Additionally, we are looking for:
- Minimum Bachelor’s degree.
- Independent, structured and solution-oriented working style (e.g. in the HR 3-pillar-model).
- Distinct empathy, team spirit, accountability, and service orientation.
- Experience in process optimization and project work together with an open, collaborative mindset and great organizational skills.
- Expertise working with ServiceNow, Learning Management System (SAP), Learning Experience Platform (Degreed) and MS Office would be beneficial.