HR Direct Specialist with French

The position

Looking for a role where you can unfold your HR knowledge and expertise with focus on splendid customer experience and further innovative process development? Join our HR Direct and shape the team culture as a vital success factor with us. If you like contact with people, always eager to learn and manage new challenges and if you appreciate agile working methods, then HR Direct is your place to be!

Tasks & responsibilities

•    As an HR Direct Specialist you are responsible for the professional support of our customers as first point of contact in HR as well as the administration of defined processes following internal and external compliance regulations 
•    You advise our customers via phone or e-mail, also in matters with different complexity, and you work with internal and external stakeholders
•    You ensure a splendid customer experience using your strong communication skills, social and technical competencies, and strive for continuous improvement of the provided services
•    You may support the team in project-related activities and work in the environment where we use targets to measure the service quality
•    You collaborate with various teams and be responsible for building and maintaining our internal and external knowledge base
•    As the owner of at least one competence center (e.g. travel allowance, illness) you are in close contact with relevant stakeholders and provide updates or support trainings to the HR Direct team
•    If applicable, you will also be supporting other H2R functions, e.g. HR Direct (Front office), Recruitment, Learning Services, Benefits Administration or Time Management teams as part of our business continuity model

About our future employee

You should speak French (min. C1) and English (min. B2) languages and have ideally have 2-4 year experience in HR First Level Support or other HR-related activities.

Additionally, we are looking for:

•    Completed higher education or soon-to-be graduated preferably in HR field or related areas
•    Strong communication skills, distinct empathy, team spirit, accountability, and customer orientation
•    Positive approach with ability to come up with ideas in our Speak-Up culture environment, and participate in process optimization
•    Country-specific knowledge would be a plus
•    Proven ability to capture complex issues in a solution-oriented working style (e.g. in the HR 3-pilar-model)
•    Preferably working experience with SAP HCM, MS Office, SuccessFactors, ServiceNow and OpenText