(Senior) ServiceNow Process Specialist (MyServices)
The position
Joining our company, you will gather an overview of the GBS Enabling Services Organization with a particular focus on the tasks and responsibilities for ServiceNow products and solutions used in the Global Business Services. You will be acting globally and working cross functionally within and operating team that provides services to the Global Business Services organization for ServiceNow tools like HR Service Delivery or IT Service Management.
You will be qualified to contribute to a cross-functional team, and as ServiceNow (MyServices) Process Specialist you will be able to execute the activities around incoming service requests, performing impact analysis, reviewing, and working on demands implementation.
Tasks & responsibilities
- Based on your expertise in tools provided by ServiceNow, you ensure that requested changes are managed according to our rules in close cooperation with local Specialists in our GBS user community.
- Acting as My Services Specialist, you support our daily operation of processes and applications.
- With support of Process Experts from respective area you perform analysis and assessment of demands and service requests (changes, updates, bug fixes, new functionalities) to ensure incoming requirements from the business.
- As part of cross-functional teams, you participate in the implementation and contribute to continuous improvement of the ServiceNow platform and solutions in global projects.
- Furthermore, you execute and document testing activities in major releases as well as for demands.
- You are familiar with working in projects and being measured against Key Performance Indicators (KPIs) / Service Level Agreements (SLAs) to strive for continuous improvement measures.
About our future employee
- Bachelor’s Degree; preferably in Business Administration, Industrial Engineering, IT or equivalent
- Excellent business English
- Good knowledge of the ServiceNow platform, products and solutions in one of the listed areas: HR Service Delivery, IT service Management or Customer Service Management
- Experience in Test and Change Management would be an advantage
- Experience with agile methods (e.g. SCRUM, Kanban) and tools (e.g. JIRA) would be an advantage. Agile, accountable, and entrepreneurial mindset with a dedicated solution- and result orientation
- Good analytical capabilities and problem-solving competence including a proper understanding of prioritization
- Dedicated team player with good communication skills, and a structured way of working