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(Senior) ServiceNow (MyServices) Process Specialist

THE POSITION

Joining our company, you will gather an overview of the GBS Enabling Services Organization with a particular focus on the tasks and responsibilities for ServiceNow products and solutions used in the Global Business Services. You will be acting globally and working cross functionally within and operating team that provides services to the Global Business Services organization for ServiceNow tools like HR Service Delivery or IT Service Management.

You will be qualified to contribute to a cross-functional team, and as a (Senior) ServiceNow (MyServices) Process Specialist, you will be able to support the activities around incoming service requests, performing impact analysis, reviewing, and working on demands implementation.

Tasks & responsibilities

  • Based on your expertise in ServiceNow platform, you ensure that requested changes are managed according to our process in close cooperation with local experts in our GBS community.
  • As a (Senior) MyServices Process Specialist, you support daily operations as requested.
  • Perform analysis and detailed assessment of demands and service requests (changes, updates, new functionalities) to ensure incoming requirements from the business.
  • As part of cross-functional teams, you ensure the implementation and continuous improvement of the ServiceNow platform and solutions in global projects.
  • Furthermore, you handle the execution and documentation of testing activities in major releases as well as for demands.
  • You are familiar with working in projects and being measured against Key Performance Indicators (KPIs) / Service Level Agreements (SLAs) to strive for continuous improvement measures.

About our future employee

For SENIOR role: You have min. 5 years of experience in similar role as a ServiceNow platform user, key user or as a ServiceNow platform project (inc. configuration) contributor.

For SPECIALIST role: You have min. 2 years of experience in similar role as a ServiceNow platform user, key user or as a ServiceNow platform project (inc. configuration) contributor.

Additionally we are looking for:

  • Minimum Bachelor’s Degree; preferably in Business Administration, Industrial Engineering, IT or equivalent.
  • Excellent business English.
  • Good knowledge of the ServiceNow platform, products and solutions like HR Service Delivery, IT Service Management or Customer Service Management.
  • Experience in Test and Change Management would be a strong advantage.
  • Experience with agile methods (e.g. SCRUM, Kanban) and tools would be an advantage.
  • Agile, accountable, and entrepreneurial mindset with a dedicated solution- and result orientation.
  • Good analytical capabilities and problem-solving competence including a proper understanding of prioritization.
  • Dedicated team player with good communication skills, and a structured way of working.

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