Customer Value Manager

The Opportunity

We are looking for a Customer Value Manager (CVM) based in Tunisia. This position will be responsible in acting as the main interface to manage data stewardship of customer engagement tasks, tactics and business analysis as well as liaise with relevant stakeholders to support in Veeva data management tasks and training. Key responsibilities in this role include In-market target setting to ensure process implementation and documentation and provide monthly In-market insights to management to support performance analysis. 

This position will be reporting to the Head of Customer Experience Excellence NEW Africa.

Roles & Responsibilities:

Veeva data stewardship and field force excellence:
•    Ensure proper Veeva setup for all field force, for example user creation, Territory & product Alignment, Hierarchy alignment etc.
•    Coordinate with ROPU on customer data collection & Validation for Potential & Adoption to support robust customer segmentation
•    Provide Veeva training for new field force as well as refreshers for existing teams
•    Monitor KPIs for field force and analyze the execution and provide reports and recommended actions to management

Excellence in In-Market target setting:

•    Support and drive the target setting process across the region to ensure process implementation and documentation
•    Support management in alignment with marketing with relevant analysis to build the national In-Market target
•    Ensure fair In-Market target allocation to the field force that matches the territory potential through by reviewing targets
•    Carry out regular field force In-Market sales achievement analysis and recommend corrective actions, where required

Salesforce Incentive Compensation planning:
•    Ensure cascading, training and proper understanding of the field force management SOP that includes the incentive SOP
•    Ensure adherence to the SOP and document any approved deviations 
•    Provide regular reports for field force incentive calculation and support the audit process of incentive calculation on quarterly basis

 Requirements:

• •    Bachelor’s degree in Pharmacy 
  •    Postgraduate degree in Marketing is a plus
  •    Minimum of 5 years' experience within a commercial role or SFE experience  
  •    Previous experience and working knowledge using Veeva CRM System
  •    Proficiency in Sales Force Effectiveness, MS Excel and PowerPoint skills
  •    Flexible to travel within the region including Egypt, Tunisia, Morocco 
  •    Business fluent in Arabic, English and French
• •    Ability to act as a team player and maintain cross-functional relations 
  •    Excellent communication skills to influence and lead without authority
  •    Strong analytical skills and strategic thinking with good business acumen

What’s Next?

We are looking forward to receiving your application! We will then have a look at your profile. If we see a match, we will invite you for a screening interview.

Screening:

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