Service Owner - Platform Governance & Standardization
The Service Owner is accountable for the end-to-end health and performance of a portfolio of shared platforms.
This role ensures platforms deliver business value while remaining compliant, cost-effective, and aligned with enterprise standards. The Service Owner acts as the single point of clarity across governance, lifecycle, and stakeholder coordination.
What is expected from this role
- Act as a Service owner for platform value, balancing business needs, risk, and long-term sustainability
- Drive consistency and transparency across platform governance, lifecycle decisions, and vendor interactions
- Foster strong collaboration across IT, business stakeholders, and peer service owners to enable seamless platform usage
Tasks and responsibilities
- Centralize accountabilities for all managed platforms.
- Ensure alignment with IT ways of working, strategy and architecture.
- Strengthening compliance, governance, and risk management.
- Standardized processes, documentation, and lifecycle management.
- Optimizing cost efficiency and vendor management.
- Manage the relationship with other service owners and POs that we share platforms with.
Requirements
- Strong understanding of enterprise architectures, cloud platforms, integrations, APIs, and data pipelines.
- Experience leading platform governance, technical audits, and risk management.
- Proficiency in DevOps practices, CI/CD pipelines, monitoring frameworks, and automation.
- Ability to define and enforce technical standards and lifecycle processes.
- Strong cross‑team facilitation and the ability to drive technical alignment across multiple squads.
- Demonstrate strong business–technical translation skills with experience liaising across business, operational, and IT teams; quickly learn new tools including AI and automation solutions.
- Excel in a fast-paced, global environment through strong time‑management, independent problem‑solving, attention to detail, and fluent English communication.
- Hold a relevant bachelor’s degree, ideally with pharma experience or prior roles in digital marketing/SEM/SM within service delivery settings; able to work hybrid from Sant Cugat and travel occasionally.
#IamBoehringerIngelheim because…
We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:
- Flexible working conditions
- Life and accident insurance
- Health insurance at a competitive price
- Investment in your learning and development
- Gym membership discounts
If you have read this far, what are you waiting for to apply? We want to know more about you!