Global Svc Specialist, Digital Librarian
We are seeking an internal candidate to fill the role of Digital Asset Management (DAM) Librarian within our Content Management team.
Digital Asset Librarian supports the effective use of the organization's digital asset management platform, working with colleagues across departments to enhance DAM platform utilization.
DAM librarian applies the knowledge of our business processes to improve how we store, organize and utilize digital assets.
Functions & Responsabilities
- Curate and manage asset collection
- Provide regular reports and evaluations of the asset collection and DAM usage completion as per defined service metrics and SLAs
- Support on-going development and improvement of the DAM
- Perform quality checks on digital assets to ensure compliance with standards
- Respond to user inquiries and provide timely support via multiple channels
- Document new requests and requirements thoroughly
- Monitor and manage tickets in the support system
- Attend scheduled support calls
- Maintain and update documentation related to daily tasks
- Prepare regular reports to track tasks
- Attend monthly Champion calls
Requirements
- Bachelor's degree in library science, business, information science, computer science or sociology Master's preferred
- Experience with digital asset management systems, preferably Aprimo
- Experience with ServiceNow or similar ticket management systems preferred
- Strong communication skills, both written and verbal
- Excellent organizational and time management abilities
- Detail-oriented with strong problem-solving skills
- Experience with Microsoft Office suite, particularly Teams, OneNote, and Excel
- Customer service orientation with a proactive approach
#IamBoehringerIngelheim because…
We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:
- Flexible working conditions
- Life and accident insurance
- Health insurance at a competitive price
- Investment in your learning and development
- Gym membership discounts
If you have read this far, what are you waiting for to apply? We want to know more about you!