Global Services Transition Manager
As Global Services Transition Manager you will play a pivotal role in ensuring the effective rollout of new Solutions and Services at global scale. The focus will mainly be on omnichannel and customer facing excellence and span across multiple process, functional and geographical areas.
The role is accountable for the planning and coordination of the transition of Solutions from pilot stage in our focus markets to global scale.
To achieve this the Global Services Transition Manager will closely collaborate with Global Solution and Development Managers to align deployment and transition plans and ensure delivery against the defined requirements and business case.
Tasks and responsibilities:
- Co-create the solution and service piloting, scaling and deployment plan.
- Transfer the knowledge from initial building and pilot to global scale setup.
- Inform relevant stakeholders to prepare for implementation and ensure readiness of markets, agencies and global services (including training activities).
- Lead Solution and Service implementation and scaling across all defined markets.
- Ensure smooth handover from hypercare into business-as-usual setup.
- Collaborate closely and agile with Global Solution Managers, Global Service Development Managers, the Solution Portfolio Management, IT Experts and other relevant Subject Matter Experts and Stakeholders across regions and functions.
Requirements
- Bachelor’s degree in business, change- or project management related field.
- Minimum 5 years of relevant working experience, preferably in the Life Sciences industry, Global Business Services or Shared Services, involving services development, transition management or consultancy.
- Strong background in transition and implementation project management, planning & reporting including change management.
- Operational experiences with processes and business process re-engineering/ lean management.
- Relevant experience in omnichannel excellence and customer-facing excellence areas.
- Solid understanding of process mapping, process management and service designs, as well as the mechanics of global outsourcing and offshoring activities.
- Program, project and change management certification (e.g. PMP) will be a plus.
- Lean, Six Sigma, Process Management, Design Thinking or similar education will be a plus.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively in a cross-functional and international team environment.
- Excellent analytical and problem-solving skills.
- Fluent English in reading, writing and speaking – due to the global nature of this role, the job will be 100% in English.
#IamBoehringerIngelheim because…
We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:
- Flexible working conditions
- Life and accident insurance
- Health insurance at a competitive price
- Investment in your learning and development
- Gym membership discounts
If you have read this far, what are you waiting for to apply? We want to know more about you!