End to End Service Owner - Web
As a Service Project Manager for Web, you will be accountable for establishing, operationalizing, and evolving the web channel content design and production capabilities into a global services delivery setup.
Tasks and responsibilities
- Manage External Vendor Production Partners to enable the global service
- Transform maturing web content capability into a globally harmonized service
- Deliver web content services at global scale
- Continuously improve quality and costs of the delivery
- Help Global Capability Owners (GCOs) with piloting new technologies, new ways of working and disruptive changes
- Guide IT counterparts to provide platforms and systems that are meeting business needs
- Manage the continuous improvement of the mature capability
- Be a core member in the Web Way Forward project which has the objective of optimizing the web channel with lower operating costs and introducing a more web owner centric service approach
Requirements
- Masters Degree in an area relevant to the service e.g. Digital Marketing, Life Sciences, Engineering, Operations or others
- Minimum of five years of proven success in service delivery management, preferably in a Big Pharma, internal shared services setup
- Proven background in continuous improvement activities and business process reengineering (Lean Six Sigma training/ certification is a plus)
- Solid management and organizational leadership skills
- English - fluent in written, reading, speaking
- Able to apply sound judgment while working independently within tight timelines
- Excellent oral and written communication, with great interpersonal skills; able to forge trusting relationships within a diverse team
- Proven success as a key member of a matrixed, cross-functional team; able to work equally well with people in business, creative, science and technical positions
- Strong collaboration, communication, and mediation skills
- Strong results orientation. Ability to plan and organize work. Observation, interviewing and listening skills.
#IamBoehringerIngelheim because…
We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:
- Flexible working conditions
- Life and accident insurance
- Health insurance at a competitive price
- Investment in your learning and development
- Gym membership discounts
If you have read this far, what are you waiting for to apply? We want to know more about you!