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AD IT Salesforce Architect (Health Cloud - Life Sciences Cloud)

Description

Boehringer Ingelheim is looking for a Salesforce.com Architect to join our team with Health Cloud / Life Sciences Cloud expertise. 

 
The Associate Director, Salesforce Architect, you will be the principal architect for our patient services CRM capabilities—shaping the target architecture, guiding the transition from Health Cloud to Life Sciences Cloud, and ensuring solutions are secure, scalable, compliant, and value‑driven. You’ll shape architecture enabling patients to start and stay on therapy with less friction across therapies and engagement models.

 

About the team & platform landscape
IT Global Patient Access and Services designs and scales digital capabilities that power Boehringer Ingelheim’s patient services and engagement programs across the globe. Our Salesforce estate centers on Health Cloud  and enterprise integrations, and is evolving toward Life Sciences Cloud for Patient Engagement.

 

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim´s high regard for our employees.

 

This role is based in our Ridgefield, CT office with employees working at least 2-3 days on site to support the business.

Compensation Data

This position offers a base salary typically between $140,000 to 222,000  This position may be eligible for a role specific variable or performance based bonus and or other compensation elements.  For an overview of our benefits please click here. ​

Duties & Responsibilities

  • Architecture leadership
    Own the multi‑year architecture roadmap for Patient CRM—Health Cloud to Life Sciences Cloud—including domain, data, integration, security, and runtime architecture on Hyperforce; define reference patterns for Experience Cloud portals, Shield, and eventing.
  • Product & design authority
    Translate patient‑journey outcomes into composable capabilities and epics; conduct option analyses (configure vs. custom vs. ISV) and chair architecture/design reviews across vendors and internal squads.
  • Integration & data
    Establish canonical models and APIs with Integration Layer/MDM and hub partners (e.g., Pharmacord/McKesson), eRx/eBV/PA, and omnichannel services; ensure data lineage, identity resolution, and consent enforcement across patient touchpoints.
  • Security, privacy & compliance
    Embed platform security (Shield, encryption, BYOK), SSO/JIT, auditability, and retention; align with patient privacy, AE/PC reporting flows, and validation needs.
  • Delivery excellence
    Guide multi‑partner delivery (SI/ISV) using pragmatic guardrails, branching/versioning, DevSecOps, automated testing, telemetry/observability, and SLAs for run; reduce tech debt and drive “build once, scale many”.
    Conduct code reviews to ensure quality, security, performance, and adherence to architectural standards.
  • Stakeholder engagement
    Partner with Salesforce COE, IT Cross Functional Teams, Patient Excellence, Field Operations (PaCE/RAAD), and Compliance to prioritize value, shape release scope, and communicate trade‑offs and decisions to leadership.
  • Thought leadership
    Collaborate closely with Global Salesforce COE team and track Salesforce roadmap (LSC, Agentforce, Data Cloud, Einstein), evaluate fit for patient‑services scenarios (DTC models, concierge/agent desktops), and pilot responsibly.

 

Requirements

 

  • Bachelors´ and/or /Masters´ degree (or equivalent); progressive IT and business experience of five (5) to ten (10) years is preferred.
  • 10–12 years in enterprise application architecture preferred with 6+ years architecting on Salesforce.
  •  3+ years hands on with Health Cloud in a regulated (life sciences/healthcare) context.
  • Demonstrated endtoend solutioning across case management, benefits/access (eBV/PA), eRx, provider/patient portals, care coordination, and consent/privacy.
  • Expertise with Integration patterns (Platform Events, Async APIs, REST/SOAP, Mulesoft/Axway), MDM/identity, and governed data sharing.
  • Strong command of platform security (Salesforce Shield, encryption, fieldlevel/recordlevel security), SSO (SAML/OAuth), and compliant logging/audit.Proven experience guiding multivendor delivery (SIs/ISVs) with architecture guardrails, ADRs, and quality gates.
  • Proven experience guiding multivendor delivery (SIs/ISVs) with architecture guardrails, ADRs, and quality gates.

Desired Skills, Experience and Abilities

 

  • Salesforce certifications
  • Experience with portals, MDM, integrations
  • Familiarity with adjacent stack components (e.g., Veeva Align/Vault, Qualtrics, Adobe Target, enterprise MDM) in pharma patient‑services ecosystems.
  • Knowledge of commercial pharma data providers e.g. IQVIA, Symphony, Komodo and specialty pharmacies.
  • Understands HCP and HCO data including mastering, affiliations, and alignments
 

 

  • Eligibility Requirements
  • Must be legally authorized to work in the United States without restriction.
  • Must be willing to take a drug test and post-offer physical (if required).
  • Must be 18 years of age or older.

 

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