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AD, UX/UI Researcher/Engineer

Description

Join our Data Driven Customer Insights team at Boehringer Ingelheim, where we are empowering better patient outcomes through smarter, data-driven interactions. As a UX Researcher/Engineer you will be part of OneCustomer product, an AI-driven initiative at Boehringer Ingelheim designed to transform how we engage with healthcare professionals and internal teams. The team builds and operates scalable digital solutions that enable real-time sharing of customer insights, leveraging Data and cutting-edge technology to empower strategic decision-making across Commercial, Medical, and Analytics functions.  

 As a UX/UI Researcher/Engineer, you will play a pivotal role in shaping the user experience,designing interfaces, developing and implementing the frontend components behind innovative solutions that deliver real impact for patients and business partners. You will bridge the gap between technical experts and business leads, translating complex design concepts into actionable insights and scalable solutions. 

Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

 

This role is based in our Ridgefield, CT office, with employees working at least 2-3 days on site to support the business.

Compensation Data

This position offers a base salary typically between $140,000  and $222,000.  This position may be eligible for a role specific variable or performance based bonus and or other compensation elements.  For an overview of our benefits please click here. ​

Duties & Responsibilities

  • Responsible for leading user experience research and design for all services of a given domain by conducting intense user research through investigative research methods. Leads the user experience and interface efforts for the team, ensuring the delivery of a consumer quality product and is responsible with IT System engineers to develop fully functioning customizations and configurations of user front ends with compelling interactive experiences.
  • Acts through demand management and business consultancy for specific BI business units, collaborates with other teams, senior and executive stakeholders, and develops innovative concepts for process changes and/or technology-enabled solutions.
  • UX Research: Through state-of-the-art investigative methodologies, the UX Researcher/Designer performs user research and develops and defines concepts for desired and innovative user experiences, taking into account legal and regulatory demands and boundaries. Defines user stories and user journeys with rapid iteration.
  • UX Design: Independently initiates contact and consults with and influences key stakeholders outside and within IT, up to senior and executive management levels, to take user-centric design approaches into account when designing process and/or IT solutions. Creates mockups and wireframes for web pages that the frontend developer can easily translate into code. Proactively drives decision making processes and defines and discusses proposals for business processes and IT system configurations in the assigned domain.
  • UX/UI Engineer: Design, develop and optimize frontend services (e.g. Myinsight reports) ensuring scalability, security, and compliance with BI frameworks. Deploy solutions in enterprise cloud environments, manage containerized workloads (Kubernetes), and resource management with Helm charts and coding

Requirements

  • Bachelors´ and/or /Masters´ degree (or equivalent); progressive IT and business experience of five (5) to ten (10) years is preferred.
  • Strong business process knowledge and a demonstrated capability to apply technology solutions in addressing complex business issues.
  • Experience managing consultant resources and external creative and technical personnel in a fast-paced and complex project environment.
  • Previous experience managing business priorities and projects across multiple business areas.
  • Expert in applying technology solutions by addressing complex business issues with proven knowledge of development lifecycle and methodologies to deliver high quality solutions to meet customers' needs.
  • Able to actively listen and respond to others verbal or non-verbal, fully understanding their needs on all levels
  • Proficiency in developing customized and engaging user interfaces including MyInsights and vue.js frameworks in collaboration with IT system engineers
  • Experience with GitOps operating models, CI/CD pipelines and Atlassian tools, version-controlled workflows, and application platforms (Kubernetes). Aility to operate cloud solutions (IaaS) for medium and large organizations on AWS / Azure
  • Sought-after as a mentor across the organization and Champion for User First
  • Thrives in a fast-paced environment, balancing change management and competing priorities with excellent articulation, communication and strong interpersonal skills.
  • Experience in working with senior leadership team across business and IT functions to design technology and process landscape.
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required

Eligibility Requirements

Must be legally authorized to work in the United States without restriction.

Must be willing to take a drug test and post-offer physical (if required).

Must be 18 years of age or older.

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