Sr. Specialist, DocUnit Services

The Position

The Sr. Specialist, Doc Unit Services is responsible for ensuring the effective and efficient support of the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer’s electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.

Duties and Responsibilities:

• Perform medium to complex lifecycle management processes of BI Regulations (GxP and non-GxP activities)using ServiceNow and e-DMS. As needed, support and back up the operations.
• Conduct quality assurance check of reviewed documents prior to aproval workflow and related quality assurance tasks.
• Ensure a timely LCM process execution and (key) user support (Veeva Vault & IDEAforCON) for any business process related questions, errors or suggestions for improvement, or any single service request.  
• Keeps the document landscape and mode of implementation within the area of responsibility in a controlled state by supporting Authors before and during the creation process of documents
• Ensure that work instructions and other process-related documents are up-to-date.
• Identify improvement opportunities in the process.
• Support projects and migration activities as needed. 
• Follow and maintain established processes and services on operational level in coordination with Corporate Quality.
• Assist the Head of Doc Unit Services for MSR Reporting and QA Coaching/Feedback as part of regular monthly reports. 
• Participate in stakeholder meetings and alignments.
• Support Onboarding Training for New Hires
• Area Business Admin for GQ Doc Unit /Perform 2nd Level Support through escalation to 2nd and 3rd Level VQD IT Support

Requirements:

• Graduate of Any Bachelors Degree
• Knowledgeable in GXP and GMP.
• Job fullfilment requires excellent knowledge and understanding of Document Lifecycle Management, related guidance and procedures, and corresponding tools used (Veeva Vault, MyServices, etc.) used for e-DMS.
• Strong Process- and systemic thinking; technological skills in terms of related tools and technology; Good understanding of BI documents and related guidance.
• Excellent communication and coordination skills
• Cross functional thinking
• Good inter-personal and cultural sensitivity
• Team player
• Good understanding and knowledge of process documentation and end-to-end Document Lifecycle Management
• Ability to work across business units
• Strong stakeholder management skills
• Reliability

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.