Specialist, S2P Central Services - Contract Solutions Support
THE POSITION
Are you a customer-focused professional who thrives in a dynamic environment? We have an exciting opportunity for you!
Join us as a Specialist, S2P Central Services - Contract Solutions Support, where you'll support global business partners, ensure the smooth operation of Contract Management and eSignature systems. Additionally, you will be responsible for creating and updating training materials, conducting global training sessions, and leading Q&A discussions for the global user community.
If you're ready to make an impact in a collaborative and fast-paced environment, we’d love to hear from you!
Tasks & responsibilities:
- Processes incoming queries/requests from internal business partners for CorA and DocuSign globally.
- Analyses process and system errors and solves and/ or forwards those issues according to the activity split between 2nd Level Support, GBS Process Management and IT department.
- Performs end-user trainings for CorA (Contract Management System).
- Creates and update knowledge-based entries in ServiceNow.
- Prepares and executes global trainings and Q&A sessions for the User Community.
- Coordinates all user community related activities.
- Authorization group design and grant user permissions.
- Transfer of user roles and contracts.
- Processes requests for mass and user role changes.
Requirements:
We are looking for candidates with:
- Preferably bachelor’s degree in finance, Business Administration field or any relevant field of study.
- Experience in Contract Management, eSignature, Legal or Sourcing related position, preferable in a supporting function.
- International experience preferred and would be an advantage.
- Excellent communication and presentation skills.
- Ability to grasp new topics quickly and to transport information/knowledge coherently to others.
- Reliable team player.
- High affinity for IT.