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Specialist, HR Systems Support

The Position

 

We invite you to join the HR Enablement & Support team, where you will play a key role in ensuring the stability and continuous improvement of global HR processes including Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central as well as the effective management of global HR systems and tools such as SuccessFactors and ServiceNow. If you are passionate about driving operational excellence and supporting scalable HR solutions, we encourage you to apply and be part of our global impact. 

 

Duties & responsibilities:

 

  • 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
  • Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
  • Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
  • Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.
  • Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
  • Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
  • Participate in global HR projects to represent the respective area of responsibility.

 

Requirements:

  • 2-3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
  • Project management skills.
  • International experience from project work or day-to-day business.
  • Business fluency in English.
  • Ability to work across functions /geographies.
  • Cultural sensitivity and cultural awareness.
  • Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
  • Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).

 

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