Specialist, HR Enablement and Support

The Position

Looking for a role that will allow you to expand your technical knowledge and expertise, also further develop innovative processes? Join our HR Enablement and Support team, wherein you will be responsible for the stability and the continuous improvement of the global HR processes such as Onboarding, Social Onboarding, Time Off, Recruitment, Employee Central etc., and global HR systems/tools such as SuccessFactors and ServiceNow.

Tasks and Responsibilities:

• You will provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• You will closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation (Release Management, UAT, etc.).
• To collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/external vendor to align on processes and resolve issues.
• To ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
• You will be responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
• Participate in global HR projects to represent the respective area of responsibility.

About our Future Employee

You should have at least 2-3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core.

Additionally, we are looking for:

• With international experience from project work or day-to-day business
• Project management skills.
• The ability to work across functions /geographies.
• Has basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
• Business fluency in English.
• Must be amenable to work in shifting schedule (24 hours by 5 days global support).

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.