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Senior Systems Engineer

The Position

The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with BI standards

 

Duties and Responsibilities:

  • Manage system throughout its whole lifecycle and complete its Compliance documentation
  • Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
  • Service Level Agreement, Audit trail, Access & identity monitoring
  • Coordinating (but not performing) server, database patches and resolving vulnerabilities
  • Coordinating software management: 
    Patching / Packaging / Testing / License management / Small enhancements/configuration changes
  • Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):
    Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
  • Performing Incident, Problem and Change Management
  • Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items

 

Requirements:

  • Must be bachelor’s degree in IT or similar
  • Must be customer oriented, well organized and methodical
  • Must have excellent communication skills both written & verbal
  • Must be able to work successfully on a team
  • 3+ years working as a System Lead or similar
  • Good general understanding of assigned application and system lead support service tasks
  • Proven work experience in an IT technical support or similar role
  • Must have Excellent English speaking, reading & writing skills
    • must be able to present information effectively
  • Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
  • Must have at least 3 years working with cross functional teams (Internal/External) in Multi-National Company
  • A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

 

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.

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