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Senior Systems Engineer

The Position

The Systems Operations System Lead will be responsible for the operational excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with BI standards.

 

Duties and Responsibilities:

  • Manage systems throughout their entire lifecycle and complete compliance documentation
  • Coordinate and schedule backup/recovery and perform disaster recovery testing
  • Monitor service level agreements, audit trails, and access & identity management
  • Coordinate (but not perform) server and database patching, and resolve vulnerabilities
  • Coordinate software management, including:
    • Patching / Packaging / Testing / License management / Small enhancements/configuration changes
    • Interface and coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure), including:
      • Interfaces to IT SME’s, IT Capability Leads and other internal stakeholders (e.g. HR, Finance) .
      • As well as external stakeholders (vendors, academia, healthcare companies, etc.).
      • Interfaces to / SPOC for the broader IT organization acting in a coordination role.
  • Perform Incident, Problem and Change Management
  • Work with IT Infrastructure to remediate, replace, migrate, or decommission systems (including legacy systems and coordinating System Archiving) or infrastructure items

Requirements:

  • Must be bachelor’s degree in IT or similar
  • Must be customer oriented, well organized and methodical
  • Must have excellent communication skills both written & verbal
  • Must be able to work successfully on a team
  • Must have Excellent English speaking, reading & writing skills
    • Other languages such as German, Japanese, Mandarin, Spanish a plus
    • Must be able to present information effectively
  • Must have solid understanding and experience with infrastructure topics such as databases, servers, cloud systems, and networking etc.
  • Must have at least 2 of the following technology/platform experience:
    • Sales Force Dot Com, Veeva CRM, Vault CRM,  JIRA, Confluence, Jenkins, AWS, Azure, Google Cloud, ServiceNow, API
  • A demonstrated understanding of Operational Excellence ITIL v3.0 (or higher) Fundamentals Certification

 

 

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.

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