Internal Investigator (Mandarin)

The Position

Global Legal & Compliance is expanding shared service capabilities for selected Legal & Compliance functions. A key focus of this service expansion is the planning, execution, and documentation of internal investigations across defined Compliance areas, including Antibribery/Anticorruption, Antitrust, Antidiscrimination, Conflict of Interest, Data Protection, Healthcare Compliance, Insider Trading, and other ethical violations under the company’s Code of Conduct.

In this role, you will support Senior Internal Investigators and the Global Investigations Office (GIO) in conducting end‑to‑end investigations across all business segments. You will contribute to evidence collection, interviews, analysis, reporting, case tracking, and process improvements-ensuring investigations are handled professionally, objectively, and in accordance with Boehringer Ingelheim’s global investigation standards.

Duties & Responsibilities

Investigation Core Services

• Support Senior Internal Investigators in line with GIO frameworks and early case assessments
• Conduct portions of routine and complex investigations, including planning, interviews, evidence collection, analysis, and debriefs
• Assist in developing investigative hypotheses based on available evidence
• Gather, evaluate, and analyze documents, testimony, and other evidence; synthesize data; and support presenting findings to stakeholders
• Conduct and assist in interviews with direct and indirect witnesses
• Identify and coordinate with subject‑matter experts when needed
• Ensure investigations follow defined scope, purpose, and timelines

Investigation Outcome & Reporting

• Write clear, coherent, and legally compliant investigative reports
• Develop objective, analytically supported findings and summarize all relevant information
• Provide recommended corrective and preventive actions (CAPAs) when required
• Support long‑term solutions for recurring issues in collaboration with SMEs
• Submit investigation outcomes to GIO or other designated governing bodies

Stakeholder Collaboration

• Coordinate with HR, Legal, Labor Law, Works Council, Compliance Officers, business leaders, and other relevant partners
• Obtain necessary support on investigative procedures, data privacy requirements, and evidence collection
• Align with Case Owners and GIO regarding escalations or committee reporting needs
• Collaborate with external service providers when external support is required
• Support GIO in overseeing third‑party investigators

Quality Management

• Support quality routines, including tracking deviations from defined investigation processes
• Contribute to standardizing investigation methodologies across global business units and GBS centers
• Maintain alignment with GIO for quality assurance before, during, and after investigations
• Capture and integrate lessons learned into process improvements

Know‑How Management & Training

• Update playbooks, desktop procedures, and training materials based on learnings
• Contribute to process improvement initiatives to enhance investigation service delivery
• Assist in onboarding new team members and trainees
• Support and conduct training sessions on investigation systems (e.g., BKMS), processes, and best practices
• Provide advisory support to R/OPU investigation resources

Service Intake & Service Metrics

• Ensure proper case intake and maintain accurate tracking using approved systems
• Provide feedback to enhance intake methodology as business needs evolve

Expansion Management & Process Onboarding

• Assist Senior Investigators and leadership in planning expansion of GBS Investigation services
• Support execution of expansion initiatives with GBS and Compliance & Integrity leadership
• Conduct training for interns and new employees and support onboarding activities
• Support handling multiple complex cases with professionalism, empathy, and discretion
• Collaborate effectively with GIO colleagues on cross‑functional investigations

Additional Service Expectations

• Support system‑driven investigation processes requiring strong tool and analytics capabilities
• Read and interpret data provided by Forensic/Investigation Intelligence experts
• Interface with global stakeholders across Legal & Compliance and other business functions
• Collaborate with experts in GBS centers and Corporate Headquarters
• Engage with external providers as required for investigation support

About our Future Employee

• 2-4 years of experience conducting internal investigations in the private or public sector, preferably within a shared services or multinational environment.
• Bachelor’s degree in Psychology, Sociology, Criminology, Business Administration, Law, or a related field.
• Professional certifications such as CFE, CCEP, or CIA are an advantage.
• Fluent in English and Mandarin; business fluency in the language of deployment is expected.
• Experience conducting or supporting compliance‑related investigations.
• Skilled in interviewing and evidence gathering.
• Knowledge of evidence types and admissibility rules.
• Strong attention to detail and accuracy.
• Ability to work independently with sound escalation judgment.
• Demonstrates precision, diligence, and commitment to continuous improvement.
• Understanding of risk management and control principles.
• Service‑minded and effective in data‑ and system‑driven environments, especially in a shared services setup.
• Comfortable facilitating discussions or training sessions.
• Strong communication and stakeholder management skills in a global environment.
• Highly organized, ethical, and maintains strict confidentiality.
• Able to manage multiple tasks and adjust quickly to shifting priorities.
• Willingness to challenge existing approaches and support standardization.
• Ability to interpret regulatory context and make informed, risk‑adjusted decisions.

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