Document Management Specialist

The Position

The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer’s electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.

Duties & Responsibilities:

• Support the management of document lifecycle for Boehringer Ingelheim’s controlled/non-controlled documents and adhering to the data quality standards while delivering against defined SLA’s.
• Handle the coordination of documents and conduct proactive communication with the requestors. 
• Ensures that documents received and handled adheres to the defined quality standards.
• Support CI initiatives of the team by proposing improvements and standardizations.
• Handle end-to-end incident management in MyServices.

Requirements:

• Bachelor’s Degree in Business, Finance, or any similar programs. 
• Fluent in English language (both verbal and written communication) and has strong interpersonal, verbal and written communication skills.
• Proficient in Microsoft Office applications (MS Word, MS Excel, MS vision, MS PowerPoint).
• Attentive to details, critical thinker, proactive, excellent communication and coordination skills, good inter-personal and cultural-sensitivity, team player.
• Background in continuous improvement process is an advantage.
• Experience in a shared service center is an advantage.
• Background in Document Management System landscape is an advantage.
• Amenable to work in mid-shift schedule.