Head of IT M&S Salesforce Development

The Position

Join our Global IT organization as Head of Salesforce Development and play a key leadership role in shaping and delivering Salesforce solutions that support Marketing and Sales Operations across Boehringer Ingelheim globally.

As part of a large and complex Salesforce ecosystem, you will lead a team of developers responsible for delivering scalable, high-quality solutions across Salesforce and integrated platforms. You will oversee technical delivery, align development priorities with business roadmaps, remove delivery roadblocks, and foster a high-performing, collaborative engineering culture.

This role offers the opportunity to combine people leadership, technical expertise, and strategic partnership while working with stakeholders across different regions and functions.

Duties & Responsibilities:

• Operational Excellence
  
  • Continuously optimize your delivery
  • Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime
  • Provide and deliver systems and processes that consistently work, providing a trustworthy base
  • Build scalable, automated solutions that enable innovation while maintaining robust operations
  • Conduct regular performance reviews, manage team capacity, and foster a healthy, collaborative engineering culture
• Business Focus
  
  • Deliver business value at speed 
  • Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities
  • Align and deliver business requirements with overall delivery roadmaps
  • Prioritize initiatives that maximize value 
  • Drive and deliver value by balancing speed, high quality and innovation
• Collaboration
  
  • Collaborate to deliver value as One Team
  • Embed collaboration and learning in all our activities
  • Be a learning organization and continuously develop relevant technology and skillsets
  • Invest into people and leadership with a focus on collaboration

Requirements:

To be successful in this role, you should have:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (Salesforce certifications highly preferred)
• 8+ years of experience in the Salesforce ecosystem, including a proven track record of managing engineering teams and delivering complex enterprise solutions
• Strong conceptual understanding of Salesforce multi-cloud architecture, data models, and platform security
• Strong technical background in Salesforce development (Apex, LWC, Flows) to evaluate technical risks, review solutions, and champion development excellence
• Solid understanding of enterprise integration methods to ensure stability and performance
• Experience driving modern DevOps process, overseeing automated CI/CD pipelines, and managing release deployment frameworks
• Experience managing team delivery, unblocking challenges, and coordinating resolution of critical platform issues
• Proven people-management skills, including managing team capacity, allocating resources, and conducting performance reviews
• Passion for fostering team health, facilitating knowledge sharing, and creating peer-coaching opportunities to continuously elevate the team's technical skills
• Strategic, solution-oriented mindset focused on aligning business requirements with overall technical capability and delivery roadmaps
• Exceptional communication and negotiation skills, with a proven ability to bridge the gap between technical teams, business stakeholders, and executive leadership

Required Skills

• Customer Orientation
  • Identify and solve internal customers' needs
  • Operational excellence towards customers
  • Establish alliances and long-term relationships
  • Seek synergies with different areas
  • Create added-value strategies and proposals
  • Flexibility to different profiles
• Navigating Change
  
  • Adaptability and flexibility
  • Uncertainty management
  • Challenge the status quo
  • Curiosity and learning agility
  • Risk analysis and management
  • Continuous improvement
• Strategic Vision
  
  • Proactivity and initiative
  • Push to achieve better results
  • Resilience and management of frustration
  • Accountability
• Leadership
  
  • Lead and provide guidance to a decentralized global team
  • Mobilizing and inspiring
  • Motivate and develop the team
  • Delegate and promote autonomy
  • Conflict management
• Goal Orientation
  
  • Analytical thinking
  • Autonomy
  • Complex problem solving
  • Planning and organization
• Impact and Influence
  
  • Assertiveness
  • Active listening
  • Promote credibility, trust, and self-confidence
  • Influence and impact