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Head of IT EDP Data & Integration Operations

The Position

Join our Global IT organization as the Head of Data & Integration Operations and play a pivotal leadership role within IT EDP Data & Integration. As a global leader, you will be responsible for driving operational excellence, delivering high-quality support services, and shaping the strategic direction of platform onboarding and support capabilities across a complex international landscape.

In this role, you will lead global support operations, foster strong stakeholder partnerships, and build high-performing teams that enable business success. You will drive continuous improvement, scalability, and service innovation while ensuring a reliable, secure, and customer-focused experience for users across the Americas, Europe, and APAC regions

 

Duties & Responsibilities:

  • Global Support Oversight: Manage 2nd level support for core platform components such us but not limited to: CI/CD Jenkins, GitHub, Atlassian, Datahub, Snowflake, Databricks, Collibra, Power BI, Tableau, Software Development and AI platforms…, ensuring timely and effective issue resolution across the Americas, EU, and APAC regions.
  • Training & Development: Collaborate with platform product teams to design and deliver impactful training programs that enhance user skills and platform adoption.
  • Stakeholder Collaboration: Build strong relationships and feedback loops with platform product teams and implementation partners to continuously improve our services.
  • Team Leadership: Inspire, coach, and develop a diverse team, guiding individuals in their career progression and fostering a collaborative, high-performance culture.
  • Strategic Direction: Define and execute the strategy for Platform Onboarding and Support services, adapting to evolving business needs and technology trends.
  • Cross-Functional Engagement: Interface with senior leaders to gather insights and drive the continuous growth and improvement of our services.
  • Operational Excellence
    • Continuously optimize your delivery
    • Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime
    • Provide and deliver systems and processes that consistently work, providing a trustworthy base
    • Build scalable, automated solutions that enable innovation while maintaining robust operations
  • Business focus    
    • Deliver business value at speed
    • Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities
    • Prioritize initiatives that maximize value and stop or defer low-impact work
    • Drive and deliver value by balancing speed, high quality and innovation
  • Collaboration
    • Collaborate to deliver value as One Team
    • Embed collaboration and learning in all our activities
    • Be a learning organization and continuously develop relevant technology and skillsets
    • Invest into people and leadership with a focus on collaboration

 

Requirements:

To be successful in this role, you should have:

  • Master’s degree (MBA, MSc, or equivalent) in IT or related field, with 8-10 years of relevant experience.
  • Minimum 5 years of people leadership experience in IT, preferably with globally distributed teams.
  • Proven background in support, training, or delivery of software solutions / products.
  • Experience in the Biotech or Pharmaceutical industry is a strong plus.
  • Solid understanding of GxP, Computer Systems Validation, regulatory requirements, and pharma compliance is highly desirable.
  • Exceptional interpersonal and stakeholder management skills.
  • Ability to communicate complex technical concepts to non-technical audiences.
  • Strong collaboration skills, working effectively across departments and with external partners.
  • Passion for coaching, developing talent, and fostering professional growth.
  • Continuous improvement mindset and a drive for operational excellence.

Required Skills

  • Customer Orientation    
    • Identify and solve internal customers' needs
    • Operational excellence towards customers
    • Establish alliances and long-term relationships
    • Seek synergies with different areas
    • Create added-value strategies and proposals
    • Flexibility to different profiles
  • Navigating Change
    • Adaptability and flexibility
    • Uncertainty management
    • Challenge the status quo
    • Curiosity and learning agility
    • Risk analysis and management
    • Continuous improvement
  • Strategic Vision
    • Proactivity and initiative
    • Push to achieve better results
    • Resilience and management of frustration
    • Accountability
  • Leadership
    • Lead and provide guidance to a decentralized global team
    • Mobilizing and inspiring
    • Motivate and develop the team
    • Delegate and promote autonomy
    • Conflict management
  • Goal Orientation
    • Analytical thinking
    • Autonomy
    • Complex problem solving
    • Planning and organization
  • Impact and Influence
    • Assertiveness
    • Active listening
    • Promote credibility, trust, and self-confidence
    • Influence and impact

 

 

 

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