Patient Advocacy Relations Manager

The Position

• Contribute to the development and implementation of country patient engagement (PE) strategies, supporting therapeutic area (TA) objectives and patient organization (PO) needs across the lifecycle of the medicines.
• Be the voice of patients in the organization and create value for patients by systematically integrating their needs throughout the patient journey.
• Aligned with the company’s strategic directions and global ambitions, drive patient centricity alongside stakeholders, by enhancing the way we interact with POs and support the establishment of meaningful partnerships for improving patient outcomes.
  

Duties and Responsibilities:

• Develop overarching patient-centered strategy for assigned TA, aligned with country management, local cross-functional teams, and regional patient engagement lead,  with a good understanding of TA business needs, while addressing  patient/POs’ needs along the patient journey and care delivery.
• Aligned with the regional patient collaboration guidance, enable systematic insight generation from patients, caregivers and POs to inform all stages of drug development, from pre-clinical to post-launch, including trial recruitment, disease awareness campaigns, patient support programs, patient education, etc.
• Orchestration of patient insights and creative development of ideas to incorporate insights into patient engagement strategies, initiatives/activities for related TAs, including defining metrics and measures of success.
• Active member of and contributor to the TA cross-functional teams to enable incorporation of patient insights and related value drivers across the patient journey and in the integrated asset plans and integrated customer plans.
• Build trusted relationships with key advocacy groups and community leaders by monitoring key activities and publications, conducting regular one-on-one meetings, and attending community-led meetings, conferences, and webinars.
• Establish and maintain a good partnership with POs, obtain in-depth understanding of patients’ and POs’ needs, and co-create solutions aimed at improving patient care delivery.
• Represent patient voice to foster patient centricity in the local organization and support related TA members to further drive patient centricity.
• Responsible for being the main point of contact of patients/POs in Boehringer organized initiatives locally such as internal events, patient interviews, filmings, etc. and globally at summits.
• Coordinate relationship-building efforts with our network of PE colleagues in the region and globally to present a unified face to the customer.
• Leverage TA and cross-country best practices to enhance the maturity of the patient engagement role across our network.
• Ensure internal systems are updated with insights from patient interactions in the region.
• Support capacity building initiatives across the cross-functional teams to ensure that patient needs and expectations are cohesively integrated and prioritized across all stages of patient journey.
• Stay up to date on environment and industry development, anticipate and share trends affecting patient community within the team, and drive innovations to establish Boehringer Ingelheim as the leading company on patient centricity in the industry.
• Collaborate cross-functionally (e.g., Market Access, Healthcare Affairs, Marketing, Medical, etc) to ensure successful execution of patient-centric activities and meet goals aligned to brand plans through achievement of related quantitative/ qualitative KPIs.
• Maintain the highest standards of engagement at all times while adhering to the code of conduct and policies.
  

Requirements:

• Bachelor’s degree in Patient Advocacy, Communications, Cultural Studies, Business, Medicine, Natural or Social Sciences, or any other related discipline
• Experience in patient/caregiver organizations and/or pharmaceutical industry at a regional or local level
• Have >2 years of patient advocacy related experience in healthcare organization (including effectively building up a partnership and engaging with patient organizations, working cross functionally within organization to execute patient centric activities).
• Fluent in English and Filipino, both written and spoken. Proficiency in additional languages would be desirable.
• Demonstrate strong empathy, learning agility and tenacity and commitment to delivery value to patients through empowerment and collaboration with patient community.
• Strong strategic thinking skills and ability to translate strategy into execution.
• Experience in project leading, able to orchestrate in partnership with internal and external stakeholders
• Excellent communication skills including building rapport, presentation and negotiation
• Understand pharmaceutical industry and related regulations and code of practice