Associate Manager, Retail Distribution/Logistics

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Associated Manager, Retail distribution is responsible for the operational execution of Boehringer’s direct-to-retail distribution strategy at the 3PL Retail Distribution Center. To support the Direct-to-Retail strategy, the Retail Logistics Manager ensures operational excellence by overseeing all aspects of order fulfillment and compliance at the 3PL site.
This role ensures that all daily floor activities meet retailer-specific requirements, including inventory accuracy, order accuracy, labeling compliance, bill of lading documentation, and ASN compliance. Acting as the on-site representative, the Retail Logistics Manager serves as the voice of the organization, working closely with internal teams and external partners to guarantee flawless order processing and delivery performance.

Duties & Responsibilities

Daily Operational Oversight

• Monitor 3PL activities to ensure compliance with retailer requirements for fulfillment, labeling, on-time delivery and documentation compliance.
• Manages communication on any issues related to shipments. Ensures all order management guidelines such as lead time, order minimums, inventory allocations, dating requirements, order cut-off times, late order requests and changes are followed in order to minimize errors and maximize logistics efficiency.
• Immediately addresses and corrects any inaccurate order information such as incorrect sold to number, ship to number, item codes and ship or delivery dates submitted by customers (if not caught at time of submittal).

Order Lifecycle Management

• Oversee receipt of inventory to assure accuracy. 
  -Troubleshoot inventory discrepancies and delivery failures.
• Manage customer penalty deductions through investigation and resolution.
• Proactively addresses out-of-stock or product shortages issues through monitoring of inbound product receipts and timing of outgoing orders. 
• Collaborate with Transportation to determine the most efficient method to delivery product on time and in full to customers. 
• Partners with 3PL to provide resolutions and updates on any operational issues preventing delays or compliance failures. 

Cross-Functional Collaboration

• Act as the primary liaison between Boehringer & 3PL.
• Communicate status updates and resolve issues impacting order fulfillment.
• Create and keep a retail compliance information repository, as it relates to operations to include strong customer profiles/requirements and SOP’s.
• Assists accounting department in disputing retail compliance charge-back claims.
• Participates in projects/ process to resolve short and long-term customer issues or initiatives. 

Compliance & Documentation

• Ensure bill of lading accuracy and adherence to retailer-specific documentation standards.
• Maintain audit-ready records for all operational activities.
• Validate claims, customer complaints, and hold distribution center accountable to address root cause along with escalating issues.

Continuous Improvement

• Identify process gaps and implement solutions to improve efficiency and compliance.
• Support scalability for future growth in the retail channel.
• Drive continuous improvement activities in conjunction with identifying root cause analysis around specific logistics related issues and drives cross-functional action plans.
• Liaison with 3PL partner to drive best practices.

Requirements

• Bachelor’s degree in Logistics, Supply Chain and/or Business or equivalent experience with a minimum of 3 -5 years experience specific to Retail/eCommerce. APICS or similar certification a plus.
• The Retail Logistics Manager requires a combination of technical, operational, and interpersonal competencies to succeed in a fast-paced, compliance-driven environment.
• This role demands exceptional attention to detail and strong problem-solving skills to address inventory discrepancies, delivery failures, and retailer compliance issues quickly and effectively.
• Advanced organizational skills are essential for managing multiple priorities and ensuring timely execution of daily operational tasks.
• Strong communication and relationship management capabilities enable effective collaboration with internal teams and external partners, including 3PL providers and major retailers.
•  Analytical skills, supported by proficiency in ERP systems and Excel, are critical for monitoring performance metrics, troubleshooting issues, and driving process improvements.
• Additionally, the ability to work independently, make sound decisions under pressure, and adapt to evolving business needs ensures operational excellence and customer satisfaction.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required)
Must be 18 years of age or older

Desired Skills, Experience and Abilities