Commercial Excellence Lead, MSI
The Position
Are you passionate about transforming data into actionable insights? Join us as the Data and Platform Manager, where you'll lead the charge in elevating customer data quality across Malaysia, Singapore, and Indonesia. Take ownership of cutting-edge platforms like Veeva and CEESA, and play a pivotal role in enabling Business Analytics & Insights, Forecasting Excellence, and Strategic Business Planning. Be the catalyst for smarter decisions and impactful growth across our dynamic markets.
Tasks and Responsibilities
- Maintain quality of Customer Data in Veeva – perform periodic data maintenance and ensure veracity of new uploads
- Timely and accurate update of Sell Out data to support Engage Analytics
- Maintain and ensure accuracy of all Sales Performance Reports, ranging from Sales vs Target to SFE KPIs, as required by Business Segments
- Timely and accurate Ceesa report
- Support Commercial Excellence Lead in driving Business Analytics, Forecasting, Pricing and any other ad hoc CE related topics
- Support on customer engagement channel integration, CLM, digital content creation and customer portals, provide guidance on building content based on unique customer preference and needs
- Assist Sales and Training department in administrative matters
About Our Future Employee
- Bachelor’s degree in Business, Marketing, Economics, Data Engineering, Data Management, Computer Science, or related fields
- Three years of experience in Commercial Excellence, Sales, Marketing, or other commercial roles
- Preferably having experience in driving CRM adoption and other sales tools
- Proficiency in business intelligence tools (e.g., Power BI, Tableau) and CRM systems (e.g., Salesforce)
- Proficiency in Microsoft tools (e.g., Excel, PowerPoint)
- Data-driven decision-making (leveraging tools and analytics to understand trends, performance, and customer behaviour)
- Digital and technology awareness (familiarity with automation tools to streamline processes)
- Project management skills