Quality Manager - Retail

Description

This position leads and over-sees the end-to-end Quality Management System (QMS) activities that ensure Animal Health products supplied to the retail market consistently meet regulatory, customer, and company quality standards. This role owns batch acceptance, repackaging quality oversight, product release, temperature-controlled product storage, compliant distribution, and complaint management – driving product integrity, regulatory compliance, and customer trust across the retail supply chain. 

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The Commercial Operations Quality Manager is responsible for the overall management of Commercial Quality USA Animal Health Supplier Management Program from qualification through lifecycle in support of supply chain integrity and continuity, including suppliers, local repackaging operations, internal AST warehouses and 3PL network. This role is responsible for comprehensively evaluating the supplier’s regulatory/GXP compliance, investigations, remediation activities, and assessing suitability of Corrective Actions and Preventive Actions (CAPAs).

Duties & Responsibilities

• Own and maintain retail QMS elements (SOPs, Work Instructions, records) covering repackaging, release, storage, and distribution.
• Execute quality release of incoming goods and repackaged units per predefined specifications and quality agreements.
• Maintain Quality relationship with distribution center(s) and third-party repackaging site, monitoring service-level and quality performance, lead and support investigations and CAPA, ensure inventory is maintained in proper quality status, and initiate continuous improvement activities.
• Serve as the quality point of contact for retail customers, addressing quality queries, returns, and complaint trends.
• Perform responsibilities of local Management System Owner for assigned quality systems, including writing and maintaining local procedures, training local personnel, actively participating in global network.

Requirements

• Bachelor’s degree with focus in pharmaceutical science, veterinary health, chemistry, supply chain, or other related science field. Other bachelor’s degree acceptable with relevant experience.
• Minimum five (5) years of experience in Pharmaceutical / Animal Health or related field with at least three (3) years of Quality Assurance experience. 
• Experience within a regulated environment, preferably pharmaceuticals, is desired. 
• General knowledge of Good Distribution Practices, cGMP, EU, and FDA or USDA regulations.
• Possesses excellent communication skills with the ability to influence cross-functional teams as well as work independently.
• Excellent oral and written communication skills with the ability to influence cross-functional teams. Attention to detail in a fast-paced, high-volume environment imperative.
• Ability to work in a team environment and independently. 
• Willingness to travel up to 25%.

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.