Manager, Retail Customer Sales Operations
Description
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers.
Our global presence provides an opportunity for all employees to collaborate internationally, offering visibility and the opportunity to directly contribute to the company's success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
The Manager, Retail Customer Sales Operations is responsible for leading the creation and execution of the trade promotion programs, working with the Retail Channel Sales and Retail Channel Marketing teams. This position will coordinate various activities and objectives for Sales, Shopper, and Marketing teams, and contribute to the development and implementation of trade spend management promotional activity for the sales organization, including budget and internal program management. The incumbent will consider key drivers of our retail customer (Amazon, Walmart, Chewy, etc.) programs, as well as contribute to sales forecasting and demand planning. This role will assist in the annual trade planning process to include application of historical promotional ROI analysis. The position holder will coordinate back-end operational tasks such as: routing charters for approval, managing payments, investigating discrepancies, TPM reporting, etc.
Duties & Responsibilities
- Provides input as internal sales representative to help create brand/trade strategies, promotional pack/display development, issue management and execution planning.
- Assists in identifying customer partners, promotion evaluation and assessment, considering alignment between marketing and sales objectives.
- Manages MDF (market development funds), trade advertising (agency/creative development) and co-marketing budgets within Retail Gross to Net programs.
- Participates in business and customer planning process, creating templates and coordinating planning with Sales to ensure account managers have the relevant tools to execute.
- Liaises between sales team, operations, consumer promotions and the graphics department, providing sales/customer, as well as category insights.
- Provides support and oversight to in pre/post analysis, new item launch and forecasting processes.
Requirements
- BS/BA required.
- Minimum five (5) years’ experience in consumer-packaged goods/OTC product portfolio, with an understanding of analytics and the ability to work effectively within the broader organization within deadlines.
- Understanding of the consumer-packaged goods trade environment.
- Must have very good communication skills (written/verbal).
- Experience in TPM and analytics, with at least one (1) year experience running and analyzing TPM programs in a system like Salesforce or similar.
- Must have skills in customer management with an external focus, as well as business acumen.
Eligibility Requirements:
- Must be legally authorized to work in the United States without restriction.
- Must be willing to take a drug test and post-offer physical (if required).
- Must be 18 years of age or older.