Medical Learning & Development Manager & Medical Education Governance (1 year Contract)

The Position 

The Medical Learning & Development Manager & Medical Education Governance is responsible for elevating the capabilities of Field Medical teams through learning and development, and ensuring strong governance across Medical Education activities.

This role primarily focuses on Learning and Development for  Medical roles—including Medical Science Liaisons, Medical Advisors,  Manager Field Based Medicine by identifying learning needs, building curricula, and enabling high-impact development programs that strengthen scientific engagement, business acumen, and functional excellence. 

The position collaborates closely with Therapeutic area directors as well as internal and external partners to design and deliver non therapeutic learning solutions grounded in adult learning principles. They will collaborate with internal and external partners to assess learning needs and then design, develop and deliver high impact functional skills learning maps, curricula and support material for Medical customer-facing groups, aligned with adult learning principles.  

In addition, the role provides governance of Medical Education processes to ensure compliance with internal standards and external regulations, supporting the rigorous, consistent, and operationally excellent execution of all activities. The incumbent leads governance, alignment, and continuous improvement of SOPs and processes related
to Medical Education and Medical Education Grants. This includes ensuring that Medical Education strategy and execution are compliant, well-governed, and aligned with Therapeutic Area priorities and the Integrated Business Plan.  

This job posting is for an existing vacant position. 

Responsibilities

Assessment:

• Collaborate with cross-functional internal & field partners to assess the skill, knowledge, and mindset needs required to achieve outstanding Medical customer engagement and value which positively impacts business results. Design and analyze assessments to identify skills and knowledge gaps, including new performance mapping current an new technology, market channels, digital and AI  capabilities. 
• Develops & leverages expertise in adult learning methodologies to design, develop, implement & facilitate impactful
  learning programs focused on functional skills and customer engagement. Build the skill, knowledge & confidence of key Medical customer-facing roles and internal Medical Support members to create meaningful behavior change that positively impacts customer value and business results.
• Accountable to ensure seamless alignment between business strategy, IBP/ICP & capability, including training around, customer orchestration and experience, customer planning, etc. Cross-functional collaboration on the local level with Human Pharma training support roles, Veeva Support rolls and  with Corporate Medical Operations to ensure consistency and accuracy of information delivered to the field force aligned with customer engagement approach & brand strategies.
• Ensure continuous improvement of learning systems and curricula to support new technology and channels (e.g., digital). Create metrics and assess effectiveness of specialty training programs.

Learning Culture:  

• Fosters a learning culture by providing mentoring, feedback and coaching for enhanced performance and is a role model for growth mindset.   
  Methodologies will include face-to-face, virtual asynchronous and virtual synchronous leveraging current technologies focused 70% on on-the-job implementation, 20% coaching and 10% high impact training. 
• Partner with training vendors and work synergistically with training team in helping to create/sustain a learning & development center of expertise. Fostering best practice sharing amongst the therapeutic areas
• Responsible for the overall strategy of non therapeutic Medical Education of Field based teams and  internal support team members in medical affairs 
  Lead a Med Ed Operations and Governance  committee comprised of Therapeutic Area Directors (TADs) and the Medical Education Content Managers to harmonize the approach between different TA's.
• Provide guidance to the TADs on continuous development the Medical Education Content Managers.
• Supports the compliant development and implementation of medical education. Accountable for the development and execution of local medical education governance aligned with external regulations, Innovation Medicines Canada (IMC)  Code requirements; including the development,  localization and execution of internal standard operating procedures, policies, how-to-guides, and the localization and delivery of global medical education modules. 
• Leadership in Oversight and Governance of Medical Education
  Provides strategic leadership in the oversight and governance of integrated medical educational planning across Medical Affairs and cross-functional business partners. Ensures robust governance frameworks, operational excellence, and effective communication across all cross-functional team members to uphold the highest standards in Medical Education activities. Is the steward of the Medical  Education foundation and governance Matrix. 
• Support the development, implementation, and continuous improvement of other Medical Affairs initiatives and special projects, in close collaboration with Medical Affairs leadership, Head of Medical Excellence and cross functional business partners.
• Provides leadership in driving integrated medical educational planning across Medical Affairs and cross-functional business partners and ensures effective communication across cross-functional team members.

This position is based in the Burlington, Ontario office located at 5180 South Service Road and is flexible.
Employees in flexible roles are required to be at the office a minimum of 50% of the time each month and must report to the office when requested and required by their Manager/Department

Requirements

• BA or BSC or equivalent
• CCPE basic course + continuing Education courses
• 5+ years in a pharmaceutical customer-facing role / Functional expertise in the area of medical education;
• 2+ years Medical Affairs experience preferred.
• Demonstrated strong leadership, coaching skills, project/team leadership required
• Has demonstrated a growth mindset and change agility 
• Comfortable working within ambiguity
• Training & development experience would be an asset
• Excellent communication, presentation & facilitation skills
• Bilingual (French and English) is an asset

Total Rewards

We offer competitive total rewards that includes a generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees. 

Our total rewards philosophy reflects and recognizes employee contributions to the company. 

Visit https://www.boehringer-ingelheim.com/ca/careers/explore-our-company/benefits-rewards

The salary range for this position is from $118,150 - 157,600. Performance, relevant experience and competency in the role will be a key factor in driving the compensation offered. 

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