Accounts Receivable Analyst

THE POSITION

Own the accounts receivable process for Human Pharma and Animal Health, keeping A/R healthy by resolving discrepancies and following up with customers. Partner with customers and cross-functional teams to support efficient Accounts Receivable and Credit processes, using your analytical skills to identify issues and drive timely resolution. Role is part of the FACT – Finance team, hybrid (50%), located in Burlington.

This job posting is for an existing vacant position. 

Responsibilities 

• Manage A/R balances by monitoring customer accounts, following up on overdue items, and resolving discrepancies and deductions.
• Use customer portals and internal systems to research and resolve account issues; own the A/R mailbox and respond to customer credit and A/R inquiries.
• Review new credit applications; set credit limits and initiate SAP workflows and provide input to GBSC’s quarterly customer risk classification and credit limit analysis.
• Partner with BI Customer Care and GBSC Credit to release credit-held orders and resolve credit issues.
• Review/approve customer master data creates/updates in MGDx.
• Support credit and A/R audit and reporting, including advising on bad debt provisions, clearing small balances, and recommending write-offs as appropriate.
• Manage payment-related matters (including vendor refunds, employee A/R, and other non-customer payments) and partner with GBSC to resolve cash application questions and payment-to-invoice variances.

This position is based in the Burlington, Ontario office located at 5180 South Service Road and is flexible.
Employees in flexible roles are required to be at the office a minimum of 50% of the time each month and must report to the office when requested and required by their Manager/Department.  

Requirements

• Strong knowledge of customer payments, credit, and A/R processes with working knowledge of customer account postings (debits, credits, reversals, short payments, overpayments, and offsets).
• Strong communication, collaboration, and customer service skills and proven ability to build effective internal and external relationships.
• High initiative and attention to detail, skilled at managing multiple deliverables.
• Advanced Excel skills and hands-on SAP experience.
• Understanding master data; service centre experience is an asset.
• College diploma or university degree in a business-related discipline.

Total Rewards

We offer competitive total rewards that includes a generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees. 

Our total rewards philosophy reflects and recognizes employee contributions to the company. 

Visit https://www.boehringer-ingelheim.com/ca/careers/explore-our-company/benefits-rewards

The salary range for this position is from $67,000 - $89,400.  Performance, relevant experience and competency in the role will be a key factor in driving the compensation offered.  In addition, this position is eligible for a variable bonus target opportunity of 10% of the annual base salary. 

READY TO APPLY?

Click the "Apply Now" button below to submit your application.

We thank all applicants for their interest in our company.  Please note that only candidates selected for an interview will be contacted. 

Boehringer Ingelheim Canada is committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.  If you require accommodation, we will work with you to meet your needs. 

Boehringer Ingelheim Canada does not use artificial intelligence to screen, assess, or select applicants in the recruitment process. 

DEADLINE FOR APPLICATIONS

Applications for this position will be accepted until May 21, 2026.

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