EXT - DevOps Database Administrator

The Position

Do you have the passion to support Mobile Device Management Solutions to empower our users with a secure and easy-to-use Mobile WorkPlace eXperience, enabling them to focus fully on their work effortlessly with greater productivity?
As a System Engineer in the area of Mobile Solutions your job is to support our mobile device users through all Boehringer Ingelheim’s Mobile Device Management systems. This is happening by investigating and troubleshooting issues, bugs and problems coming from Apple, Google and Microsoft mobile technologies whilst focusing on enhancing the working experience from an iPad, iPhone, MacBook and Android device; following proper incident and problem management processes; creating appropriate documentation; and providing consultancy to other IT and business functions. In addition, you will act as a Subject Matter Expert for Mobile Device Management services managed by our team such as Microsoft Intune, Apple Business Manager, Samsung KNOX and Google Zero Touch.

Tasks and responsibilities

• You are supporting and operating Mobile Device Management solutions globally.
• You participate in the global mobile app publishing process and work closely with other IT members from other Boehringer sites.
• You learn to generate and validate regulated system documentation.
• You understand the differences between Android, iOS and macOS operating systems to update and maintain user documentation and Knowledge Base articles.
• As subject matter expert you consult other teams and customers on existing applications/systems to troubleshoot and resolve 3rd level support incidents.

Requirements

Required

• Degree in IT, Engineering or Computer Science or other comparable experience.
• Basic understanding and knowledge in Mobile Device Management systems and willingness to get an expert in these areas:
  • Microsoft Intune.
  • Apple device configurations (iPhone, iPad, Macbook...).
  • Android Enterprise configurations.
  • Mobile Apps Management.
• Advanced English Level.

Desirable

• Basic experience with ServiceNow and Microsoft apps.