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Head of Business Excellence HP

WHO ARE WE?

 

ROPU MIDI is a Regional Operating Unit that covers all local Human Pharma and Animal Health Operating Units across Belgium, Denmark, Norway, Finland, Greece, Portugal, Sweden, and The Netherlands. MIDI has a multicultural and diverse work environment. More than 1.800 employees are striving to work together to improve lives for patients and animals in our region.

 

THE OPPORTUNITY

The Head of Business Excellence (BEX) drives transformation and operational excellence across the Dutch Operating Unit (OPU), leading analytics, omnichannel excellence, training, customer engagement, and customer operations and build the foundation for strategic decisions; strengthens operational rigor and harmonization across Therapeutic Areas, and ensures data becomes the foundation for strategic and tactical decision‑making.

As a key strategic partner, the role ensures flawless implementation of the Go-To-Market (GTM) strategy, aligning priorities and KPIs across teams and Therapeutic Areas. By leveraging digitalization, automation, and AI-enabled insights, the Head of BEX strengthens decision-making and elevates customer engagement. 

Also, in this role, you will lead a team of Business Excellence, Analytics, and Customer Engagement professionals and will build capabilities, embed data-driven ways of working, and ensure strong change management to enable sustainable performance and execution excellence.

 

This position is based in Amsterdam and reports directly to the General Manager/Head of Human Pharma in the Netherlands.

This is a fantastic opportunity for an experienced professional to be part of our HPC (Human Pharma Committee) team and to lead a truly innovative and revolutionary team! Join us if you want to make the difference. 

 

 YOUR KEY RESPONSIBILITIES

  • Lead change management for GTM (go-to-market) optimization ensuring organizational readiness and adoption.
  • Localize and implement MIDI GTM strategy, processes, and platforms (ICP, segmentation, targeting, Veeva CRM).
  • Champion AI-powered analytics, automation, and omnichannel tools to improve forecasting, segmentation, and MCCP planning.
  • Deliver harmonized KPI dashboards and predictive insights for informed business steering.
  • Lead and develop the BEX team, fostering a high-performance, innovative culture.
  • Accountable for business processes such as customer engagement model, ICP, Segmentation, Targeting & Profiling.
  • Embed customer centricity in all processes and ensure superior customer experience.
  • Drive orchestration and omnichannel excellence across Customer Facing Teams.
  • Drive capability building and training excellence across commercial teams

 

WHAT YOU SHOULD BRING TO THE TEAM

  • Bachelor Degree and/or Diploma Degree in a relevant field such as Business, Marketing, Customer Experience or Omnichannel marketing.
  • Minimum 8 years of relevant work experience in the pharmaceutical industry.
  • Excellent command of the English language. Fluency in Dutch is preferred.
  • Proven experience in business excellence, Go to market strategy, and digital transformation.
  • Excellent analytical and digital proficiency (CRM systems, automation, AI).
  • Familiarity with Veeva or equivalent tools/platforms.
  • Strong leadership and stakeholder management skills.
  • Strategic thinker with an innovative mindset.
  • Strong change management skills.
  • Strong organizational skills and ability to manage high workloads and prioritize for teams.
  • Functional steering of a variety of internal stakeholders (local and international).
  • Proven ability to manage high workloads, prioritize effectively, and navigate ambiguity.

 

WHAT WILL YOU GET IN RETURN?

Next to working in a Global Top Employer certified company that offers you the opportunity to develop and challenge yourself while learning from a fast-paced environment: 

  • Be part of a wellbeing-oriented organization (Premium access to Headspace, OpenUP and ongoing support and initiatives related to ways of working to help our employees to stay healthy and constantly improve the physical, emotional, mental, and spiritual well-being) 
  • A competitive salary range based on seniority and skills (plus annual bonus, 8% holiday pay and a company pension scheme) 
  • Hybrid workplace model – flexibility to work from home within the respective country and the office and 31 vacation days to re-energize 
  • Option to temporarily work from abroad for a limited period (up to 30 working days) - - if applicable. 
  • A diverse team and close interaction to international colleagues - We enjoy fun activities and celebrations (e.g., Team events, Christmas Party) and value a respectful working atmosphere! 

 

What’s next?

Please submit your application before 15th February. We will have a look at your CV and cover letter. If we see a match, we will invite you for a video call interview to get to know each other. We will keep you posted during the process!

Screening:

In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (“SPL”). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.

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