Medical Operations & Practice Exchange Group Lead
Description
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
The Medical Operations & Practice Exchange Group Lead directs enterprise capability spanning performance governance, improvement and transformation management, cross-Medicine practice exchange, and late-stage portfolio project management. Reporting to the Medical Strategy & Business Operations Lead and operating across Therapeutic Areas (TAs), Medicine Excellence (MedX), and US Medicine, the role sets the enterprise operating framework for measuring execution, prioritizing improvement investments, deploying Process & Solutions capacity, and scaling effective practices. The role has authority to establish expectations, make portfolio and resource trade-offs within its remit, and escalate decisions requiring broader leadership alignment, while TA and MedX owners retain accountability for strategy, delivery and business outcomes.
The incumbent owns the enterprise portfolio of business-improvement and transformation work and directly leads the Process & Solutions team. The role translates enterprise priorities into a sequenced roadmap, determine the deployment of internal and external improvement capacity, approves quality standards for diagnostics and change delivery, and governs performance review, execution, benefits realization and formal transition of completed solutions to accountable owners across US Medicine. The role also directs the cross-Medicine practice exchange mechanism, using performance evidence and implementation experience to identify where proven approaches should be shared, standardized or adapted, and to secure the required owner alignment.
The incumbent also directs the centralized late-stage portfolio project management capability supporting asset teams, including leadership of project managers, workforce and succession planning for the capability, and allocation of PM capacity against enterprise priorities. The role partners with US and Global TAs, MedX leaders, Clinical Development Operations, performance-reporting and analytics resources, Medical Impact & Data Enablement and other enabling functions to maintain enterprise visibility, align transformation priorities and bring forward decisions or risks requiring leadership intervention.
Duties & Responsibilities
Enterprise Performance Governance and Prioritization:
Establishes the enterprise performance-management approach and review cadence across priority US Medical activities in partnership with accountable business or service owners and US Medicine leadership.
Defines minimum expectations for execution-performance visibility and review, ensuring fit-for-purpose measures are available for each priority area, which may include demand and capacity, cycle time, backlog, quality, milestone delivery, dependencies and execution risk.
Uses recurring performance reviews to identify material gaps and systemic patterns and to determine where deeper Process & Solutions support or leadership intervention is required.
Ensures material actions, accountable owners and escalation paths are clear while preserving accountability for strategy, service delivery and business outcomes with the relevant US Medicine owner.
Improvement & Transformation Portfolio Leadership:
Translates enterprise and functional priorities into a prioritized portfolio of business improvement and transformation work spanning US Medicine activities.
Allocates Process & Solutions capacity and external support (as needed) to the highest-value opportunities and makes explicit, documented trade-offs between competing TA and shared-service demands.
Maintains the enterprise improvement roadmap, including resource commitments, business cases, target benefits and portfolio-level dependencies, with emphasis on the critical few priorities.
Escalates unresolved prioritization or capacity choices to the Medical Strategy & Business Operations Lead and relevant leadership forums.
Process & Solutions Capability Leadership:
Directs, develops, and deploys Process & Solutions Leads across the enterprise portfolio of US Medicine priorities.
Established the capability strategy, organizational model, role expectations and development priorities required to meet current and emerging enterprise needs.
Sets the method and quality standards for performance diagnosis, business cases, process and solution design, implementation, change management, stabilization and benefits measurement.
Reviews the quality and impact of team delivery, coaches team members against defined standards and builds business-improvement and change capabilities as durable organizational competencies and maintains talent and succession plans for critical roles within the capability.
Ensures access to the appropriate mix of process, data, reporting, technology, change and subject-matter expertise, securing specialist internal or external support where needed.
Execution Governance:
Establishes and chairs the governance mechanisms that create mutual accountability across TAs and MedX for improvement and transformation execution.
Holds the portfolio to committed milestones and benefits and maintains visibility to delivery against commitments.
Resolves escalated roadblocks that exceed the authority of project teams and escalate further where leadership intervention is required.
Confirms that completed solutions are formally transitioned to named business or service owners for steady-state operation, governance and continuous improvement, with roles, documentation and measures clearly established.
Negotiates competing demands, secures sponsorship from leadership and service owners ahead of implementation, and represents enterprise execution performance in leadership forums.
Requirements
Bachelor's degree from an accredited institution required, with a minimum of eight (8) years or advanced degree from an accredited institution preferred (e.g., MBA, MSc, PharmD, PhD or MD), with a minimum of five (5) years of relevant industry experience.
Demonstrated experience in Medical Affairs operations, business or capability excellence, or portfolio and program management is required, including experience leading cross-functional initiatives across multiple therapeutic areas or business units and experience managing people.
Project management certification (e.g., PMP or PgMP) and process-improvement certification (e.g., Lean Six Sigma) preferred.
Proven ability to build and lead performance, process improvement and transformation capability serving multiple business units or functions.
Demonstrated expertise managing large-scale, cross-functional initiatives across multiple therapeutic areas, functions, or geographies.
Experience owning a prioritized improvement portfolio and making transparent capacity trade-offs across competing senior stakeholder demands.
Experience establishing and chairing governance that creates mutual accountability, resolves escalated roadblocks and transitions completed solutions to named owners.
Experience managing, developing and allocating teams of process improvement, transformation, project management or operations professionals, and building those capabilities as durable competencies.
Strong analytical and problem-solving skills, including the ability to use performance data to identify root causes, prioritize interventions, and evaluate whether improvements are sustained.
Expertise in process excellence, workflow redesign, change management, implementation and scaling of new operating approaches or enabling technologies.
Ability to establish pragmatic governance, standards and performance expectations while preserving clear accountability with TA and MedX business owners.
Strong facilitation and stakeholder-management skills, including the ability to secure alignment from senior leaders without direct authority and to distinguish enterprise standards from justified local variation.
Highly developed portfolio and resource management skills, including capacity planning, prioritization, dependency management, and escalation.
Demonstrated ability to scope, select and manage external consulting and vendor partners and to own the associated budget.
Excellent written and verbal communication skills, with the ability to translate performance and transformation information into clear decisions and actions for senior leadership.
Strong financial and resource management skills; proficiency in Microsoft PowerPoint, Excel and Word required; familiarity with performance dashboards, workflow tools and digital/AI-enabled process solutions preferred.
Willing and able to travel domestically as required to meet business needs.
Eligibility Requirements:
- Must be legally authorized to work in the United States without restriction.
- Must be willing to take a drug test and post-offer physical (if required)
- Must be 18 years of age or older
Compensation
The base salary range for this position is $195,800 to $293,800. The position may be eligible for a role specific discretionary bonus, relocation, and/or other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as skills, experience, and qualifications, and other factors permitted by law.
Benefits include medical, dental and vision coverage, retirement savings opportunities, paid time off, paid holidays, disability and life insurance benefits, and other company-sponsored programs.
For additional information regarding our benefits and Total Rewards offerings, please click here.
Additional Duties & Responsibilities
Cross-Medicine Practice Exchange and Scaling:
Identifies effective practices, tools and operating approaches across US Medicine that merit broader awareness, adoption or adaptation based on performance evidence and implementation experience.
Owns a recurring cross-Medicine practice exchange mechanism and connects colleagues with comparable accountabilities so that learnings and proven approaches transfer across organizational boundaries.
Codifies priority practices into reusable standards, templates, guidance and decision logic once aligned through the appropriate governance, retaining justified variation where local needs differ.
Tracks adoption of agreed practices within scope and uses adoption and performance information to determine where follow-up, refinement or additional implementation support is required.
Late-Stage Portfolio Project Management Leadership:
Leads the project managers supporting late-stage assets and early asset teams, including direction, prioritization, development and workload allocation.
Establishes consistent portfolio project-management expectations across supported asset teams, including planning cadence, milestone visibility, deliverable standards, dependency management and escalation discipline.
Confirms asset-level execution issues; dependencies and bottlenecks are surfaced, tracked and escalated with sufficient lead time to permit intervention.
Allocates project-management capacity across asset teams against enterprise priorities agreed with the Medical Strategy & Business Operations Lead and supports consistent implementation of agreed operating practices within the TAs.
External Partner Strategy:
Scopes, selects and manages external consulting, vendor and specialist partners supporting the improvement portfolio and owns the associated budget.
Ensures external support is held to defined quality and timeline expectations and that knowledge transfers to internal teams to build sustainable capability.