CRM Supervisor
About Animal Health Business
As the leading animal health company in China, we have extensive business coverage from the full value chain in R&D, production to sales and a diversified product portfolio covering swine, poultry, pets, cattle vaccines and medicines. We are always "in China and for China". We've pioneered many game-changers in the veterinary medicine, and we're looking to our customers' needs to guide us into the future.
Accountabilities：
CRM Platform Maintain and Management
-Support the operation and continuous improvement of CRM platforms in accordance with business requirements and Global guidance.
-Collect and clarify business requirements and coordinate practical system and process solutions.
-Coordinate assigned system enhancements and projects, including planning, UAT, documentation, training and go-live support.
-Work with Business, SFE, Data, IT, Global teams and external partners to support stable platform operations and timely issue resolution.
-Monitor platform usage and user feedback and identify improvement opportunities.
Master Data and Data Operations
-Maintain key business master data covering users, roles, positions, territories, customers and related mappings.
-Coordinate regular organizational, customer, territory and MCCP-related data updates across relevant platforms.
-Perform or coordinate data collection, validation, cleansing, processing and upload activities.
-Monitor data quality and follow up corrective actions with relevant data owners and stakeholders.
-Support improvements in data processes, quality and operational efficiency.
Reporting, Analytics and Business Insights
-Prepare regular and ad-hoc reports covering agreed commercial activities and performance indicators.
-Apply agreed reporting scope, business definitions and calculation logic, and perform necessary data-quality checks.
-Use Python and relevant analytical tools for data processing, validation, analysis and reporting automation.
-Provide data and analysis to support SFE management, business reviews and assigned initiatives.
-Analyse operational performance, identify data or execution issues and provide practical recommendations to relevant stakeholders.
Project Management, Data Governance and Process Improvement
-Coordinate assigned system, data and commercial operations projects, including planning, action tracking, stakeholder communication and implementation support.
-Support the implementation of agreed data standards and governance requirements related to master data, data quality, business definitions and access control.
-Track project timelines, actions, risks and documentation, and escalate significant issues when required.
Minimum Education/Degree Requirements：
Bachlor degree and above
Required Capabilities (Skills, Experience, Competencies)
-3 years of relevant experience in CRM, platform operations, master data, commercial operations, data operations or related roles.
-Hands-on Python programming experience, with the ability to perform data processing, data-quality checks, analysis and reporting automation.
-Good understanding of CRM or related business platforms; Veeva experience preferred.
-Experience in master data, reporting, data quality, system implementation or platform operations.
-Strong analytical, problem-solving skills.
-Strong communication, teamwork and cross-functional collaboration skills.
-Ability to work independently and manage multiple priorities.
-Fluent oral and written English.