IT Business Interface Manager - North Cone

The position

Act as a strategic link between business needs and technological capabilities, ensuring that IT solutions support business objectives. This role involves managing technology projects, optimizing processes, and continuously improving IT infrastructure. Additionally, it focuses on collaborating with various departments to ensure efficient and effective integration of technological solutions.

Tasks and responsabilities

IT Demands and Projects, Internal Consultancy:

• Plans, implements, and coordinates local and international IT projects (analysis, planning, definition, designing, implementing, supporting).
• Takes care of local demands and internal consultancy topics.
• Coordinates and consults regularly with ITSC Argentina with regard to projects, demands, portfolio management and reporting.

IT organization: 

• Responsible for the implementation of corporate and regional Information & Communication Systems policies and procedures.
• Serves as the necessary coordinator between the local employees, external consultants, local management and the regional IT headquarters.
• Responsible for audit / self-assessment preparation and management.
• Ensures the proper usage of the existing IT facilities by organizing required IT trainings for local employees (e.g. Windows, Office, Outlook, SAP, VEEVA, etc.).
• Ensures that Security Awareness according to the Security Guidelines for Information and Communication systems (I+CS) is continuously improved.
• Accountable for the availability, security, performance and optimization (continuously improvement) of the existing IT environment (e.g. network, server, client, etc.).
• Responsible for appropriate status of documentation.
• Responsible for HW, SW and License inventory.

Incident and Service Request Handling:

• Coordinates and advises the incident and service request handling (helpdesk, first level support) for the users.
• Acts as Incident Manager for the OPU and implements Service Management processes.
• Responsible for Problem Management on local level.
• Gives order to the purchasing department for HW & SW, IT equipment and services according to BI standards and after consultation and coordination with ITSC in Argentina.
• Ensures certain application support (in exceptional cases also key user function for VEEVA, SAP e.g.).

Requirements

• IT Coordinator / Supervisor with IT and Business experience. At least 2-4 years of Principal Senior experience. Must be a strategic thinker and motivator, and understands what delivers true value operational excellence to the business. 
• Strong customer focus, vendor management and negotiation skills. 
• Business Partnering and Demand Management.
• Must have an excellent understanding of building and operating IT systems and services. 
• Must be highly creative, curious and a strong networker. Must have a track record in implementing technologies in a global environment (incl different cultures).  
• Dealing with ambiguity. Dealing with sourcing.
• Dealing with global IT organisations.
• Budget management