Head of Customer Engagement Excellence
Basic purpose of the job:
As a critical consultant for top management team, the position is supposed to lead the business diagnoses upon the business situation through scientific and systemic methodology and drive the further alignment with regional management team in targeting setting and other required regional delivers and lead the incentive scheme design to fulfill the healthy but aggressive sales performance.
Accountabilities:
- Develop and deploy field force excellence framework to drive filed force productivity and own analytical projects to support business growth
- Optimize the methodologies in routine regional delivers to well fit the business situations and therefore to lead the filed performance
- Drive Incentive scheme design to fulfill the short term and long term business goal by scientific and insightful analysis
- Support to review and develop business strategies with changing market and regulatory dynamics, and integrate those with field force and marketing initiatives to meet growth objectives
- Lead special projects to support business growth through several initiatives
- Develop, manage and optimize the field force processes and tools to drive performance in the field.
- Integrate the field force processes with the filed force promotion strategy of the organization including customer segmentation, call plan, territory design, SF deployment, business target
- Collaborate with the regions/BUs and other stakeholders to implement the initiatives
Minimum Education/Degree Requirements:Bachelor degree
Required Capabilities (Skills, Experience, Competencies):
- 15 years+ working experience in big MNCs with at least 5 years+ managerial experience or above, sales team management experience is the plus;
- Strategic business planning and delegate authority;
- Solid counseling with field force team;
- Strong problem solving skill;
- Leader experience with large team.